Describe the symptom
Record where the problem occurs, which devices are affected, and whether it involves disconnections, slow applications, or coverage. Note when the issue began and what changed.
Separate wireless and internet issues
An internet-service problem can affect wired and wireless users. Comparing symptoms helps define what should be investigated before new wireless hardware is purchased.
Review the environment
Floor plans, walls, shelving, device density, and application requirements influence coverage and capacity. Warehouse and office conditions can require different approaches.
Check the supporting infrastructure
Access points depend on cabling, switch capacity, power, configuration, and routing. Adding devices without reviewing those dependencies may leave the underlying issue unresolved.
Define the project deliverables
Agree on the site review, installation, testing, documentation, and any formal survey deliverables before work begins.